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Frequently Asked Questions

  • Place your order:

    • Online 24/7 at www.huggermugger.com
    • Phone: 1-800-473-4888
    • Fax: 1-801-268-2629
    • Email to orders@huggermugger.com
    • Mail to:
      Hugger Mugger Yoga Products
      Customer Service
      1190 S. Pioneer Rd.
      Salt Lake City, UT 84104 Please include the following with mail orders:
      • Name
      • Billing and Shipping Addresses
      • Contact Phone Number
      • Email Address (if possible)
      • Check, money order, or credit card number with expiration date.
      • Color, size, and style if applicable.
      • ***Sorry we cannot ship to PO Boxes.

  • Shipping and Handling (Continental USA only):

    • Orders are typically received within 7-10 business days.
    • Up to $15.99 = $5.95
    • From $16.00 to 24.99 = $6.95
    • From $25.00 to 44.99 = $7.95
    • From $45.00 to 64.99 = $9.95
    • From $65.00 to 99.99 = $11.95
    • From $100.00 to 124.99 = $13.95
    • From $125.00 to 174.99 = $15.95
    • From $175.00 and up = 10% of subtotal
    • (Shipping and Handling costs are estimates and are subject to change based on package dimensions and weights)

    • Oversized/heavy items:
      • Bolsters, Sandbags (filled), and Cotton Yoga mats are and additional $4.00 each.

    • For international orders, please contact international@huggermugger.com

    • Express shipping is not available online, please call customer service at 1-800-473-4888.

    • We ship via Fedex Ground. If the delivery is to a residence, Fedex will not require a signature unless you request it. Please note that this means the driver can leave the package if nobody is available. If the package is stolen or damaged, neither Fedex nor Hugger Mugger will be held responsible.

    • You may always provide an alternate shipping address where someone will be available to accept the package at at the time of order.

    • If you need to "intercept" your package (change of address) after it is in-transit; there will be a $10 charge plus additional shipping charged by Fedex. This service is not guaranteed and is subject to Fedex guidelines.

    • If you have any questions, please contact Customer Service at 1-800-473-4888.


  • Gift Certificates:

    • Gift Certificates are available online or by calling 1-800-473-4888. (Note: Cannot be redeemed online.)

  • Return Policy:

    • We take pride in the products we offer and in the services we provide. Your satisfaction is our top priority.
    • You may return unused items for exchange or refund within 30 days of shipment. Sorry, we cannot refund shipping and handling charges from your initial order, or return charges to our warehouse.

    • We cannot accept the following items for return:
      • Open Media (Books, DVD's or CD's)
      • Yoga Balls
      • Damaged items or items with missing parts
      • Worn Garments
      • Special Orders or customized products
    • You must call to obtain an RMA (Return Merchandise Authorization) number. We cannot accept any returns without this number. RMA NUMBERS ARE GOOD FOR 30 DAYS ONLY.

    • Please ship your return back via insured mail, Fedex, UPS, or any other traceable method.

    • Missing items must be reported within 5 business days.

    • ALL SALES FINAL ON ALL CLEARANCE OR SALES ITEMS.


  • Knowledgeable Customer Service:

    • We have had our call center on site for over 20 years are well-trained to provide you with the best customer service available. We take pride in knowing that we have the most knowledgeable and friendly customer service group in the yoga industry. They are only a few steps away from our production and shipping departments allowing for quick access to solve any questions or issues.

    • If you have any questions, comments or suggestions; please contact us:
  • Safety:

    • Our products are designed to aid and assist in yoga, pilates, and fitness poses or routines. Always seek the advice of a qualified instructor for the proper use of these props and items. Hugger Mugger cannot be held liable for injury caused by any of our products. No statement herein is a medical opinion.


  • Wholesale Prices:

    • If you are interested in applying to be a wholesale customer, please click here for an application.

    • Shipping table does not apply to wholesale customers.

  • *** Prices subject to change at any time.